Terms & Conditions

These terms and conditions and the web-based booking form constitute the entire Agreement concerning the provision of Taxi service (“Service”) between you and Getztransfer. Completion of the booking and use of the Service indicates your unconditional acceptance of the terms and conditions set out in this Agreement.

1. Booking

As per the Private Hire Vehicles (London) Act 1998, we will enter as principal into a contractual obligation with the passenger to provide the journey which is the subject of the booking.

Please allow enough time when booking your chauffeur to allow for the check-in times required by your airline and for any delays caused by traffic conditions. Getz Transfer accepts no responsibility for any delays caused by the customer.

Getz Transfer  shall not be responsible for any delay caused by your failure to reach your destination or if the passengers are not ready at the booked time.

All hire charges are rounded up to the nearest 30 minutes.

Getz Transfer accepts no responsibility for any loss or damage to any luggage or property carried within or on our vehicles.

In regards to an excess of baggage, 'the Company' reserves the right to refuse any luggage or property in the car which might result in the vehicle being damaged or unsafe to drive on the road.

If you need to transport a wheelchair or baby seat, please specify this at the time of booking under the messages box or you can call us.

Quoted rates are exclusive of VAT unless otherwise stated.

2. Prices & Payment

Getz Transfer  will email you a quotation based on the information supplied by you. Quoted rates are exclusive of VAT unless otherwise stated. We may amend the quotation if there is any amendment to the original itinerary, the number of passengers, or the type or size of vehicle required.

Airport booking quotation will include a 60 minute waiting period after the landing time and the cost of car parking. Waiting time charges will be incurred after 60 minutes at the relevant hourly rate.

Incurred car parking fees will be charged at the cost

While you make a booking from the website, you will receive confirmation of your booking by email. Please check your booking confirmation carefully and inform Getz Transfer promptly of any errors. Failure to provide correct information, Getz Transfer will not be responsible.

Payment can be made by credit card, debit card (both subject to a certain additional surcharge), cash, or cheque with a valid guarantee card. Payment by cheque must be made at least 7 days before the date of travel. Payment made through the online Quote/World pay service incurs the surcharge.

3. The Service

 If a vehicle is being soiled by any passenger certain amount will be charged to cover cleaning costs. Passengers will be responsible for any loss or damage caused by them in the vehicle during the journey. 

Eating, drinking, or smoking in cars is prohibited.

 All children traveling during the journey should be restrained appropriately.

 Getz Transfer will not carry more passengers than its insurance or licensing allows.

4. Cancellations and changes to bookings

To cancel your booking please contact us by email or telephone as soon as you have received the final booking confirmation. Your change or cancellation will be confirmed by an email from us to the address you entered at the booking time.

Cancellation fees:

In the event of cancellation of a booking the following charges apply:

Cancellation within 2 hours of the booked time: 50% of the confirmed booking fee.

Cancellation between 2 and 5 hours of the booked time: 25% of the confirmed booking fee.

Cancellation of 5 hours' notice - £5.00 will be charged for a single journey and £10.00 for a return journey booking.

 Debit or credit card that is used to make the booking will be refunded.

Weddings: For the cancellation or rebooking of wedding cars Please allow two-week notice.

Cancellations within two weeks will be charged at full cost.

Packaged or Discounted bookings: The previously applied discount will be terminated for the cancellation or alteration of any discount booking.

5. Drivers

The user that registers as a Private Hire driver on the Website must sign a paper agreement accepted by Getz Transfer Cars to become a registered member.

This User must have:

all the licenses, permits, and other necessary documentation for providing the Private Hire service by the law and regulations.

 a valid policy of liability insurance (in industry-standard coverage amounts) for the operation of vehicle/passenger vehicle and/or business insurance to cover any anticipated losses related to the operation of a Private Hire / passenger delivery service.